Enter and view report: Ward A21 The Royal Wolverhampton Hospital NHS Trust

Download (PDF 654KB)
You voted 'No'.

Summary of report content

Healthwatch Wolverhampton carried out surveys on ward A21 of New Cross Hospital, in relation to their "Transfer of Services" research project. The rationale for the visit had come from comments made to Healthwatch by a parent, as Ward A21 is a children's 26 bedded unit. The report looks at the physical environment, staff numbers, the experience of the patients, carers and staff, the catering, referrals and the technology used. Two recommendations were made: - To be mindful that visitors and family could be waiting outside of the unit when the reception desk is not manned. Although they can knock on the door to the A21 unit, it may be a while before anyone is able to enter. - To keep visitors informed of developments e.g. why one area of the unit is decorated and other areas are not. This helps when visitors or patients come to the unit for the first time. It contains a response from the service provider.

Would you like to look at:

General details

Report title 
Enter and view report: Ward A21 The Royal Wolverhampton Hospital NHS Trust
Local Healthwatch 
Healthwatch Wolverhampton
Date of publication 
Saturday, 27 May, 2017
Date evidence capture began 
Saturday, 27 May, 2017
Date evidence capture finished 
Saturday, 27 May, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Quality of appointment
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.