Enter and view report: Charlotte House Care Home, Wirral

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Summary of report content

Healthwatch Wirral conducted an Enter and View on Charlotte House Care Home, a privately owned care home with 72 beds on the 27th April 2017. This visit was arranged as part of Healthwatch Wirral’s Enter and view programme. This was an announced visit. The Enter and view representatives reported that: The home provided a spacious and comfortable environment for residents. Residents looked well cared for and happy. Staff were observed treating residents with respect and dignity. Healthwatch Wirral would have liked to have seen more residents using the facilities and communal areas. They were concerned that there had been a high turnover of Managers recently. The report contains six recommendations and includes a feedback from the provider. A follow up visit was scheduled to happen in the following 12 months.

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General details

Report title 
Enter and view report: Charlotte House Care Home, Wirral
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Thursday, 27 April, 2017
Date evidence capture began 
Thursday, 27 April, 2017
Date evidence capture finished 
Thursday, 27 April, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.