Enter and view: Red House Care Home

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Summary of report content

Healthwatch East Riding of Yorkshire conducted an Enter and View visit on the 25th March 2019 to Red House Care Home. They engaged with 10 staff, residents and visitors during the visit.

The Enter and View representatives found that the home was clean and that there was a high level of safety and security for the residents. The residents could access a range of health services within the home, including hair dressing, speech and language specialists and dietitians. A range of activities were on offer for the residents to take part in. The residents reported that the staff a caring and helpful, with the same staff working throughout the home. Residents are able to paint their bedroom door and use pictures. Relatives reported that they would feel comfortable raising a complaint should they need to. Person-centred care was evident throughout the home and staff reported that this was important in their duties.

Healthwatch East Riding of Yorkshire recommended that the notice boards need to be de-cluttered so that residents can clearly see the relevant information. They also recommended that activities could be advertised more obviously in various parts of the home so that all residents are aware.

The service provider responded positively to the report and stated that they will share the report with their stakeholders.

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General details

Report title 
Enter and view: Red House Care Home
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Tuesday, 25 June, 2019
Date evidence capture began 
Monday, 25 March, 2019
Date evidence capture finished 
Monday, 25 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.