Enter and view: Radbrook Green Medical Practice

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Summary of report content

On 5th December 2017, Healthwatch Shropshire carried out an Enter and View visit to Radbrook Green Medical Practice. The purpose of the visit was to engage with service users and staff to explore the practice’s compliance with the NHS Accessible Information Standard. Representatives contacted the practice’s Patient Participation Group (PPG) to encourage their input and spread word among the patients. On the day of the visit, representatives spoke to 8 patients and 3 members of staff, and made observations. Patients were asked to complete an anonymous questionnaire. Areas explored include: noticeboards and information, hearing loops, alternative format, large text, correspondence and staff training. Main findings highlight that patients are happy with the way the practice is run and the way staff communicate with them and several examples of good practice were noted. The report makes 7 recommendations and contains a positive response from the Practice Manager, addressing the recommendations and acting upon suggestions.

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General details

Report title 
Enter and view: Radbrook Green Medical Practice
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Friday, 9 February, 2018
Date evidence capture began 
Tuesday, 5 December, 2017
Date evidence capture finished 
Tuesday, 5 December, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Complaints procedure
Digitalisation of services
Health inequalities
Information providing
Patient records
Quality of appointment
Quality of care
Quality of staffing
Staff attitudes
Staff training
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.