Summary of report contentHealthwatch Warwickshire conducted an Enter and View on Queens Road Surgery, an NHS GP Practice with 2,806 patients on 27th March 2017. Observation by the Enter and View representatives reported that: - the building was in good condition, no parking on-site - only one 'negative' observation noted - no electronic check-in Patients who provided responses to the questionnaire: - mostly gave an excellent or good rating on the appointment booking system; - all rated the opening hours as excellent or good; - almost all rated access to the GP surgery as excellent or good, one commented that there was no parking; - all rated the cleanliness and hygiene as excellent or good; - almost all rated their GP as excellent or good; - almost all rated their nurse as excellent or good; - mostly rated the reception staff as excellent or good; - mostly rated the punctuality of appointments positively; - almost all rated involvement in decision-making as excellent or good; - all rated the overall quality of care, treatment and service as excellent or good. Recommendations were made with regard to: - widening communications of changes to the appointment booking system; - sharing best practice with other surgeries regarding their use of a triage system which has reduced the need for appointments and Did Not Attends (DNAs); - considering installing a chair in the waiting room for people with mobility issues. The Practice Manager welcomed Healthwatch's visit and commented that their ideas would be implemented.
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Enter and view: Queens Road GP Surgery, Warwickshire
Date of publication
Tuesday, 1 August, 2017
Date evidence capture began
Monday, 27 March, 2017
Date evidence capture finished
Monday, 27 March, 2017
Type of report
Enter and view
Building and facilities
Quality of staffing
Waiting time to be seen once arrived at appointment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Minor injuries unit
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?