Enter and View: Queen's Hospital, Oncology Department, Romford

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Summary of report content

Healthwatch Barking and Dagenham conducted an Enter and View on Queen's Hospital, Oncology Department, Romford. The visit was conducted on 18th and 19th September 2017. 42 patients were spoken too and 2 staff. The visit was arranged due to direct feedback from the public. Observation by the enter and view representatives concentated on: Appointments, Care and Treatment Facilities and Environment Communication beyween staff and patients. The comments collected from patients were mainly positive and the Enter and View team found the department to be clean and staff friendly. Recommendations were made: Calling of names: staff approach patients directly in the area they are waiting rather than calling from the corridor Water dispenser: senior staff should look for a solution that means room temperature water can be made avaiable. Temperature of Department: Have a notice in the waiting area informing patients and family members about the temerature of the ward so people can come prepared. Inform patients of waiting times: A small notice near the receptionist's area letting people know if there is a delay. Delays for chemotherapy: Senior staff need to review the length of time patients are waiting for chemotherapy to arrive on the ward. Barking, Havering and Redbridge University Hospitals NHS Trust provided a response agreeing to take action on all recommendations.

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General details

Report title 
Enter and View: Queen's Hospital, Oncology Department, Romford
Local Healthwatch 
Healthwatch Barking And Dagenham
Date of publication 
Tuesday, 19 September, 2017
Date evidence capture began 
Monday, 18 September, 2017
Date evidence capture finished 
Tuesday, 19 September, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services without overnight beds / listed acute services with or without overnight beds
Cancer services

Details about conditions and diseases

Conditions or diseases 
Types of long term conditions 
Cancer in the last 5 years

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.