Enter and view: Queens Hospital Maternity

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Summary of report content

Healthwatch Havering conducted an announced Enter and View visit. Healthwatch Havering is aiming to visit all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Havering visited Queen’s Hospital, Romford on 13/09/2018. The summary of findings highlighted areas in relation to the premises, care, staff and other matters. The overall findings of the visits were mixed. The main recommendations informed that a timed cleaning schedule be put in place, especially for vulnerable areas. That the review of the IT system be brought forward in order to secure the smooth running of the department. That the replacement of the 19 beds in the labour unit be carried out in the near future. That consideration be given to a faster response to dealing with women's pain levels.

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General details

Report title 
Enter and view: Queens Hospital Maternity
Local Healthwatch 
Healthwatch Havering
Date of publication 
Thursday, 13 September, 2018
Date evidence capture began 
Thursday, 13 September, 2018
Date evidence capture finished 
Thursday, 13 September, 2018
Type of report 
Enter and view
Key themes 
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Health promotion
Information providing
Patient records
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7129

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Maternity

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.