Enter and view: Psychiatric intensive care ward, Somerset

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Summary of report content

This is a short Enter an view report from Healthwatch Somerset following a visit conducted to the Somerset Psychiatric intensive care ward on 14th June 2016. Due to the nature of psychiatric illness of patients being treated at the ward at the time of the visit it was agreed that it would be difficult to manage the risks associated with volunteers from Healthwatch going onto the ward. Instead the enter and view team met with the manager, an OT (Occuopational Therapist) who works on the ward and a member of the nursing staff. Good Practice identified by the HWS representatives was as follows: 1. Nursing station located to give good view of corridors and outside space. 2. Weekly community meetings for patients to give feedback and find out information. 3. Patient survey given to all patients when they are discharged 4. Friends and families test. 5. New staff shadow experienced staff for first three shifts then buddy an experienced staff for a few weeks. 6. The ward encourage and support work experience for students. 7. Community meetings are supported by a peer support worker from 'Somerset You Can Do'. 8. Good Links with Health and social care students at local college. 9. Patients chose redecoration of communal areas and patient rooms 10.Manager visits colleges to recruit volunteers from Health and social care courses.

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General details

Report title 
Enter and view: Psychiatric intensive care ward, Somerset
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Thursday, 16 June, 2016
Date evidence capture began 
Thursday, 16 June, 2016
Date evidence capture finished 
Thursday, 16 June, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health and safety
Information providing
Lifestyle and wellbeing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Mental health
Types of long term conditions 
Another long-term condition
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.