Enter and view: Prospect House

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Summary of report content

Healthwatch St Helens carried out an Enter and View visit to Prospect House, a residential care home, on 10 October 2019.

The home has a homely atmosphere.  Staff have the right training and effort is made to instill the right ethos – that of caring for all the residents.  There is choice in food, and snacks and drinks are offered every two hours to ensure that residents eat and drink.  There is plenty of evidence that staff respect residents’ privacy and dignity.   There are good provisions for residents’ safety and security.  Residents have access to a GP, dentist and chiropodist

Healthwatch concluded that the Managers have worked hard to get the home back to a good standard and continue to work in partnership with the Quality Monitoring Team at St Helens Council.

There are two recommendations about ensuring that the home is odour free and to keep up the good work. 

The report includes a response from the provider.

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General details

Report title 
Enter and view: Prospect House
Local Healthwatch 
Healthwatch St Helens
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Thursday, 10 October, 2019
Date evidence capture finished 
Thursday, 10 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.