Enter and view: Prospect House

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Summary of report content

Healthwatch East Riding of Yorkshire conducted an Enter and View visit to Prospect House on the 10th October 2018. They engaged with 6 residents, staff and visitors during the visit.

It was found that they building was homely and that there were a range of activities on offer for the residents. Infection control measures were in place as well as medicine management procedures. Staff reported that there were adequate staffing levels and that they feel adequately trained. It was reported that dental services can be difficult to procure but other health services are available, such has opticians and community nurses. There is dementia friendly signage throughout the home and each resident has their own door number, residents seem aware of their own number and those of their friends. Relatives reported being well-informed and are kept updated about their relatives' care. Many residents have lived locally all of their lives and their local community remains important to them, the home provides as many opportunities as possible for them to remain a part of their local community by supporting them in maintaining friendships, going out into the village and receiving regular visits from local school children.

Healthwatch East Riding of Yorkshire recommended that the home ensures there is a visible presence of staff ready to assist residents when necessary during staff changeover times. 

The service provider responded positively to the report.

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General details

Report title 
Enter and view: Prospect House
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Monday, 7 January, 2019
Date evidence capture began 
Wednesday, 10 October, 2018
Date evidence capture finished 
Wednesday, 10 October, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.