Summary of report contentThe purpose of the visit: • To engage with patients of GP Practices and understand how dignity is being respected; • Identify examples of good working practice; • Observe patients engaging with staff (clinical and non-clinical), and their surroundings. Healthwatch representatives were able to talk to several GPs and members of their administration and clinical staff. This was in addition to speaking to patients in the waiting area and the representatives also undertook a tour of the premises to observe accessibility, including disabled access, the availability of patient information and condition of the building. Whilst patient questionnaire surveys were delivered to the surgery two weeks prior to HWCB’s visit for completion by patients, only three questionnaires were completed prior to the visit. A number of recommendations were made. These included staff photographs being displayed, the telephone answerphone message be more user friendly and suggested the Patient Participation Group (PPG) could be involved with this. It also suggests a more proactive approach by staff regarding the family and friends test, that drinking water and tissues be readily available to patients and that the premises are redecorated. Whilst the report allows for a provider response there are no comments in this section.
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Enter and view: Priory Gardens Surgery, Central Bedfordshire
Healthwatch Central Bedfordshire
Date of publication
Tuesday, 10 October, 2017
Date evidence capture began
Wednesday, 31 May, 2017
Date evidence capture finished
Wednesday, 31 May, 2017
Type of report
Enter and view
Car parking access
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Out of hours
Secondary care services
Conditions or diseases
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions
Asthma or long-term chest problem
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?