Summary of report contentHealthwatch Sheffield conducted an Enter and View visit to Park Bank House,a residential care home, in November 2018. The visit was part of a planned series of visits to residential and nursing homes, looking at the quality of care provided. Observation and unstructured interviews were used with 11 residents, staff and relatives. Residents reported that they were happy at the home, and were positive about the treatment and staff. It was also reported that they enjoy the large range of activities that are on offer. Residents had access to regular visits from health professionals. Staff reported that they felt supported by the organisation and received appropriate training with the opportunity for refresher training. Observations made by the Enter and View representatives included that: staff were caring towards residents with a positive attitude and the building and environment was well-maintained. It was also observed that care plans were handed over between shift teams, suggesting that staff actively keep track of this. Healthwatch Sheffield recommended that staff provide an alternative way for residents to choose meals that is not in person; the Care Home Manager ensures residents and visitors are involved in the design of planned maintenance work by the head office; and staff reassure residents that the changes to the way activities are organised and delivered will not impact their frequency or quality. The service provider response provided a positive response to the visit and the resulting report.
Would you like to look at:
Enter and view: Prior Bank House
Date of publication
Friday, 22 February, 2019
Date evidence capture began
Thursday, 29 November, 2018
Date evidence capture finished
Thursday, 29 November, 2018
Type of report
Enter and view
Building and facilities
Food and nutrition
Quality of catering
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?