Enter and view: Prior Bank House

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Summary of report content

Healthwatch Sheffield conducted an Enter and View visit to Park Bank House,a residential care home, in November 2018. The visit was part of a planned series of visits to residential and nursing homes, looking at the quality of care provided. Observation and unstructured interviews were used with 11 residents, staff and relatives. Residents reported that they were happy at the home, and were positive about the treatment and staff. It was also reported that they enjoy the large range of activities that are on offer. Residents had access to regular visits from health professionals. Staff reported that they felt supported by the organisation and received appropriate training with the opportunity for refresher training. Observations made by the Enter and View representatives included that: staff were caring towards residents with a positive attitude and the building and environment was well-maintained. It was also observed that care plans were handed over between shift teams, suggesting that staff actively keep track of this. Healthwatch Sheffield recommended that staff provide an alternative way for residents to choose meals that is not in person; the Care Home Manager ensures residents and visitors are involved in the design of planned maintenance work by the head office; and staff reassure residents that the changes to the way activities are organised and delivered will not impact their frequency or quality. The service provider response provided a positive response to the visit and the resulting report.

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General details

Report title 
Enter and view: Prior Bank House
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Friday, 22 February, 2019
Date evidence capture began 
Thursday, 29 November, 2018
Date evidence capture finished 
Thursday, 29 November, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.