Enter and view: Princess Royal Hospital Frail and Complex Ward

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Summary of report content

Healthwatch Telford & Wrekin conducted a partially announced Enter and View visit to Princess Royal Hospital. They reviewed Ward 10, which cared for patients with frail and complex conditions. As part of their engagement programme, Healthwatch Telford & Wrekin has visited several Wards and Departments/Units/Clinics in Princess Royal and Royal Shrewsbury Hospitals since 2014. 

The observations made in the report showed that staff were caring and compassionate towards patients and treated them with respect. Doll/Teddy therapy was used to support those with dementia as it provided a form of comfort to patients. The signs were clear and dementia friendly although some facilities were not consistently implementing dementia supporting practices. However, information about discharge matters were not always effectively communicated to patients and their relatives/carers.

A number of recommendations were made in the report. These included that the Alzheimer's "This is me" document should be completed by visitors; review ways to implement "Johns Campaign"; ensure staff provide visitors with a parking passport; continue to implement environmental improvements to the ward to support those with dementia; improve communication between staff, visitors and patients to address concerns and discharge details; and to explore recruitment of volunteers to support patients with dementia in the ward. 

The service provider responded positively and addressed the issues in the report. 

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General details

Report title 
Enter and view: Princess Royal Hospital Frail and Complex Ward
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Sunday, 14 April, 2019
Date evidence capture began 
Tuesday, 4 December, 2018
Date evidence capture finished 
Tuesday, 4 December, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Car parking charges
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Care of the elderly

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.