Enter and view: Primrose Lodge

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Summary of report content

This enter and view report by Healthwatch Bucks (Buckinghamshire) on the residential care home, Primrose Lodge, that offer for people living with a mental illness, a learning disability, substance/alcohol misuse and other complex needs. The report is broken down into five areas of How People are Treated, Personal Choice, Just like Being at Home, Privacy and Quality of Life. The findings are broadly positive with some recommendations on the homes temperature, times when visitors can arrive and leave, and what they might do on the premises, continuing to encourage residents to become more independent and self-motivated, closing curtains in communal areas when it goes dark, and looks to plants a few more trees along the front perimeter, to give the home a little more privacy from the main road and introducing some more regular physical activity in the home. This report conatins a response from the provider on the recommendations.

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General details

Report title 
Enter and view: Primrose Lodge
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 11 December, 2019
Date evidence capture began 
Thursday, 6 June, 2019
Date evidence capture finished 
Thursday, 6 June, 2019
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Consent to care and treatment
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Learning disability service
Social care services 
Adult social care
Drug & alcohol services
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Types of long term conditions 
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
People who misuse drugs
Does the information include public's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.