Enter and view: Pharmacy Report. West Berkshire

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Summary of report content

In December 2016, Healthwatch West Berkshire, carried out 3 separate Enter and View visits to 2 Boots pharmacies in Newbury and 1 in Thatcham. The purpose of the visits were to follow up on pharmacy engagement activity undertaken in previous months and also to ensure the Healthwatch Work Plan for 2015-16 met its objectives. In total across the 3 visits 52 questionnaire were completed along with observation records. The report details the findings across the 3 sites in terms of: • Waiting times • Staff • Access • Confidentiality • Safety • And General Comments Generally the findings for the pharmacies were positive, the recommendations made across the 3 sites included those below: • Ensure staff badges are clearly displayed. • Consider utilising a ticketing / digital screen system to alert people of projected waiting times. • Minimise clutter where possible to maximise accessibility. At the time of publication only one of the pharmacies responded. The pharmacy said they would consider the areas highlighted in the Healthwatch report.

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General details

Report title 
Enter and view: Pharmacy Report. West Berkshire
Local Healthwatch 
Healthwatch West Berkshire
Date of publication 
Tuesday, 28 February, 2017
Date evidence capture began 
Monday, 19 December, 2016
Date evidence capture finished 
Tuesday, 20 December, 2016
Type of report 
Enter and view
Key themes 
Access
Communication between staff and patients
Information providing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6441

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
52
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.