Summary of report contentIn December 2016, Healthwatch West Berkshire, carried out 3 separate Enter and View visits to 2 Boots pharmacies in Newbury and 1 in Thatcham. The purpose of the visits were to follow up on pharmacy engagement activity undertaken in previous months and also to ensure the Healthwatch Work Plan for 2015-16 met its objectives. In total across the 3 visits 52 questionnaire were completed along with observation records. The report details the findings across the 3 sites in terms of: • Waiting times • Staff • Access • Confidentiality • Safety • And General Comments Generally the findings for the pharmacies were positive, the recommendations made across the 3 sites included those below: • Ensure staff badges are clearly displayed. • Consider utilising a ticketing / digital screen system to alert people of projected waiting times. • Minimise clutter where possible to maximise accessibility. At the time of publication only one of the pharmacies responded. The pharmacy said they would consider the areas highlighted in the Healthwatch report.
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Enter and view: Pharmacy Report. West Berkshire
Healthwatch West Berkshire
Date of publication
Tuesday, 28 February, 2017
Date evidence capture began
Monday, 19 December, 2016
Date evidence capture finished
Tuesday, 20 December, 2016
Type of report
Enter and view
Communication between staff and patients
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?