Enter and view: Pendle view

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Summary of report content

This is an enter and view report conducted by Healthwatch Blackburn with Darwen August, 2017. During the visit Healthwatch representatives spoke to 11 people, which included a mix of staff, residents and relatives. The visit was unannounced. Overall the ward was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving. Recommendations were made as part of this report. A response from the ward manager has been attached.

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General details

Report title 
Enter and view: Pendle view
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Tuesday, 1 August, 2017
Date evidence capture began 
Wednesday, 21 June, 2017
Date evidence capture finished 
Wednesday, 21 June, 2017
Type of report 
Enter and view
Key themes 
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Careplan
Meaningful Activities
Activity Coordinator
Healthwatch reference number 
Rep-5888

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Secondary care services 
Psychiatry/mental health (hospital services)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
11
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.