Summary of report contentPurpose of visit: • To engage with residents of the care home and understand how dignity is being respected in a care home environment • Identify examples of good working practice • Observe residents and relatives engaging with the staff and their surroundings and experience the care home using the 3 primary senses of sight, sound and smell • Capture the experience of residents and relatives and obtain any ideas they may have for change • Questions were asked around the 8 ‘care home quality indicators’ produced by Independent Age in partnership with Healthwatch Camden. (2016) Interviews were carried out with two members of staff and topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Seven residents at the care home were asked about their experiences of the home and where appropriate other topics, such as accessing health care services, were asked. Two family members were also spoken to as they were with a resident at the time. A proportion of the visit was also observational and an observation checklist was prepared for this purpose.
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Enter and view: Pemberton-Fold Care home, Salford
Date of publication
Tuesday, 10 October, 2017
Date evidence capture began
Wednesday, 11 October, 2017
Date evidence capture finished
Wednesday, 11 October, 2017
Type of report
Enter and view
Cleanliness hygiene and infection control
Food and nutrition
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
End of life care
Types of long term conditions
Alzheimer’s disease or dementia
Deafness or severe hearing impairment
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?