Enter and view: Pemberton-Fold Care home, Salford

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Summary of report content

Purpose of visit: • To engage with residents of the care home and understand how dignity is being respected in a care home environment • Identify examples of good working practice • Observe residents and relatives engaging with the staff and their surroundings and experience the care home using the 3 primary senses of sight, sound and smell • Capture the experience of residents and relatives and obtain any ideas they may have for change • Questions were asked around the 8 ‘care home quality indicators’ produced by Independent Age in partnership with Healthwatch Camden. (2016) Interviews were carried out with two members of staff and topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Seven residents at the care home were asked about their experiences of the home and where appropriate other topics, such as accessing health care services, were asked. Two family members were also spoken to as they were with a resident at the time. A proportion of the visit was also observational and an observation checklist was prepared for this purpose.

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General details

Report title 
Enter and view: Pemberton-Fold Care home, Salford
Local Healthwatch 
Healthwatch Salford
Date of publication 
Tuesday, 10 October, 2017
Date evidence capture began 
Wednesday, 11 October, 2017
Date evidence capture finished 
Wednesday, 11 October, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Complaints procedure
Food and nutrition
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Optometry services
Secondary care services 
End of life care
Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Deafness or severe hearing impairment
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.