Enter and view: Parklands Nursing Home

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Summary of report content

On the 21st February 2019, Healthwatch Milton Keynes conducted an announced Enter and View visit at Parklands Nursing Home. 

After an introductory discussion, the authorised representatives (AR) were then shown around the home by the Manager but were given freedom to move around all the communal areas and into private rooms if given specific consent by residents. The ARs used a semi-structured conversation approach in meeting residents on a one-to-one basis. The checklist of conversation topics was based on the pre-agreed themes for the Care Home visits. A total of six interviews were carried out; four with residents and two with families. 

They found the Home was comfortable and well maintained, staff and management were observed to provide a high standard of care, opportunities for social engagement and activity are provided for residents, all participants reported being very happy with the care provided by the Home. Healthwatch Milton Keynes found no areas for improvement and therefore did not make any recommendations. 

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General details

Report title 
Enter and view: Parklands Nursing Home
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Thursday, 21 February, 2019
Date evidence capture began 
Thursday, 21 February, 2019
Date evidence capture finished 
Thursday, 21 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Not known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.