Enter and view: Park View Residential Home

Download (PDF 868KB)

Summary of report content

Healthwatch Sheffield conducted an Enter and View visit in, November 2018, to Park View Residential Home. This visit was arranged as part of Healthwatch Sheffield's Enter and View schedule. The report found that: Staff retention was good allowing residents to get to know them; Steps were taken to care for residents as individuals with consideration of their personal needs; The home environment was in good condition but some areas needed replacing; and a range of activities were offered by two Activity Coordinators. It was observed that staff had positive attitudes and had a range of training opportunities. Residents had regular access to health professionals who visit the home regularly and can be contacted outside of these visits. The Enter and View representatives have recommended that the home: ensures residents and relatives are involved in the planning of refurbishments; continue to provide regular activities; and implement the "you said, we did" board to demonstrate the differences that residents and visitors meetings make. The service provider response was positive and provided an explanation for some observations made in the report as well as implied changes that have been suggested.

Would you like to look at:

General details

Report title 
Enter and view: Park View Residential Home
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Friday, 22 February, 2019
Date evidence capture began 
Tuesday, 27 November, 2018
Date evidence capture finished 
Tuesday, 27 November, 2018
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Holistic support
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.