Enter and view: The Park Surgery, Littlehampton

Download (PDF 1.53MB)

Summary of report content

Healthwatch West Sussex conducted a planned visit to The Park surgery in Littlehampton, on 28th July 2015, upon an invitation from the surgery to see what they were doing to support their patients and local population. The practice had approximately 7,500 registered patients. The report talks about the observations of the team whilst visiting the surgery. They found the practice to have a calm environment with a dedicate group of staff who put the patients first. The partners and doctors created a stable team who deliver a personalised service to the patients and have an open door policy for prompt and efficient care. The team found the practice to be uncluttered with a good record storage facility. Its aim is to offer patients urgent care treatments as an alternative to travelling to an A&E. It is also is the registered GP for the residents at the care home opposite the streets which creates both efficiency and a good safeguard for the care home, as the GP can observe changes quickly through his regular visits. Healthwatch did not make any recommendation in the end except to encourage patients to share their experiences either directly with the staff or through HW, so together conversations can be had in support of primary care services for local people.

Would you like to look at:

General details

Report title 
Enter and view: The Park Surgery, Littlehampton
Local Healthwatch 
Healthwatch West Sussex
Date of publication 
Tuesday, 28 July, 2015
Date evidence capture began 
Tuesday, 28 July, 2015
Date evidence capture finished 
Tuesday, 28 July, 2015
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Medication
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-5411

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
2
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.