Enter and view: Park House Sandbach, Cheshire

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Summary of report content

This is an Enter and View Report by authorised representatives from Healthwatch Cheshire East (HWCE) on the 1st April 2015. The observations of the representatives have the following themes: Welcomes/ Security of building/ Staff/ Residents/ Relatives/Friends/ Meals/ Drinks and Communication and Social activity and Environment, furnishings and building. The HWCE representatives made the following summary and conclusions: Overall observations for this home: Promoted independence for residents; encouraged mobility both inside and outside the home; provided stimulation and social activity. Park House presents as a very warm and friendly environment where the needs and wishes of all residents are met by a supportive and caring Manager and staff team. The home itself is clean, light and airy, particularly in the main lounges and dining area where residents sit, who also enjoy sitting in the well maintained gardens and very pleasant courtyard area in the warmer weather. All residents/relative spoken to indicated they were happy with the support and services the home provides, food was excellent as was the care given by staff. There is no residents or relatives committee – relative spoken to indicated there was no need for one – the manager and staff always available to talk to, and importantly listen and action as appropriate. individual needs.

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General details

Report title 
Enter and view: Park House Sandbach, Cheshire
Local Healthwatch 
Healthwatch Cheshire East
Date of publication 
Wednesday, 1 April, 2015
Date evidence capture began 
Wednesday, 1 April, 2015
Date evidence capture finished 
Wednesday, 1 April, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Health and safety
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Other information of note about this report 
Careplan
Safeguarding
Healthwatch reference number 
Rep-5248

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Structured interview
Unstructured Interview
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition

Details of people who shared their views

Number of people who shared their views 
5
Age group 
All
Gender 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.