Summary of report contentHealthwatch Cheshire West conducted an Enter and View on Overdene House, a care home with 70 places on 22 January 2015. This visit was arranged as part of Healthwatch Lancashire’s Enter and View schedule. Observation by the Enter and View representatives reported that: the home appeared to be run efficiently in regard of the essentials; that staffing levels appear adequate but that some residents would benefit from greater personnel support; and that there was little evidence on display of entertainment or activities taking place. Residents commented that: complaints were not always actioned and that “they had monthly resident and family meetings, but they weren’t very useful". At the time of publication, no response had been received from the provider of the service.
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Enter and view: Overdene House
Healthwatch Cheshire West and Chester
Date of publication
Thursday, 22 January, 2015
Type of report
Enter and view
Cleanliness hygiene and infection control
Lifestyle and wellbeing
Quality of care
Quality of catering
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?