Enter and view: Overdene House

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View on Overdene House, a care home with 70 places on 22 January 2015. This visit was arranged as part of Healthwatch Lancashire’s Enter and View schedule. Observation by the Enter and View representatives reported that: the home appeared to be run efficiently in regard of the essentials; that staffing levels appear adequate but that some residents would benefit from greater personnel support; and that there was little evidence on display of entertainment or activities taking place. Residents commented that: complaints were not always actioned and that “they had monthly resident and family meetings, but they weren’t very useful". At the time of publication, no response had been received from the provider of the service.

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General details

Report title 
Enter and view: Overdene House
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 22 January, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff training
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.