Enter and view: Oswestry Minor Injuries Unit, Shropshire

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Summary of report content

In August 2016, Healthwatch representatives visited the Oswestry Health Centre which is one of four MIUs providing urgent care services in Shropshire. The visit was semi-announced. This report provides feedback from 13 patients about the quality of the service they received and why they chose to attend the MIU. It also includes feedback from staff and observations made by Healthwatch representatives regarding the environment and patient care. The main findings were that patients mostly lived within a 10 mile radius of the MIU and were attending following an injury or accident having been referred by their GP or other treatment centre. The majority had used the Centre previously and had learned about it from local people or because they lived locally. Awareness of other sources of urgent care services was mixed. Some issues were identified which included difficulty parking and the x-ray department was closed at weekends. However, the patient’s experiences were overwhelmingly positive and staff enjoyed working in the Unit. Healthwatch representatives were impressed by the design of the unit and the facilities available, the level of confidentiality for patients and the level of compassionate care shown by staff. Details of an action plan developed for the MUI to make improvements and share good practice is included in the report. The report will also contribute to discussions on the transformation of urgent and emergency care services in Shropshire.

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General details

Report title 
Enter and view: Oswestry Minor Injuries Unit, Shropshire
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 22 August, 2016
Date evidence capture began 
Monday, 22 August, 2016
Date evidence capture finished 
Monday, 22 August, 2016
Type of report 
Enter and view
Key themes 
Car parking access
Quality of care
Quality of treatment
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Minor injuries unit

Details about conditions and diseases

Conditions or diseases 
Injuries, accidents and wounds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.