Enter and view: Ostley House Care Home

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Summary of report content

Healthwatch Cumbria conducted an Enter and View on Ostley House Care Home, Cumbria, a privately owned care home . The visit was conducted on 21st June 2017. The visit was arranged as part of Healthwatch Cumbria's enter and view schedule. Observation by the enter and view representatives reported that: The home residents all have some degree of visual impairment and as such all signage and information are displayed in a way as to best help them in reading it. The home embraced technology and used various methods to assist residents with visual impairments. The residents stated how caring the staff were and that the home was always clean and well maintained. Everybody spoken too was happy with the care they received. All residents had good access to health care services when required. All residents spoken too were happy with food provided by the home. All food was prepared on site. There were plenty of varied activities organised for the residents including visits to the home and trips away from the home if requested.

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General details

Report title 
Enter and view: Ostley House Care Home
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Wednesday, 21 June, 2017
Date evidence capture began 
Wednesday, 21 June, 2017
Date evidence capture finished 
Wednesday, 21 June, 2017
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Health visitor
Out of hours
Secondary care services 
Social care services 
Nursing care home
Community services 
Community healthcare and nursing services
Other services 
Patient transport

Details about conditions and diseases

Conditions or diseases 
Eye conditions
Types of disabilities 
Vision impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.