Enter and view: Orchard Manor Care Home, Cheshire West

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Summary of report content

Healthwatch Cheshire conducted an Enter and View at Orchard Manor, a nursing and residential care home in Cheshire, which provides care for up to 93 people. The home comprises two units in the same building with one of the units situated on 3 floors, the lower two floors for residents with nursing and residential needs with the upper floor housing residents with dementia. The other unit has capacity for 45 residents with dementia. The visit was conducted on 3rd October 2017 with the visit being announced that it would take place sometime in the following weeks but no set date was given. Observation by the enter and view representatives reported that: The home was a welcoming and pleasant home with the relations between staff and residents being good and the home having a good workforce The comments about the home were positive (mainly about staff). Following the visit, the enter and view team made one slight recommendation about working on strategies to build the staff team. The service manager responded with feedback to say that the service was good and they couldn’t think of any improvements.

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General details

Report title 
Enter and view: Orchard Manor Care Home, Cheshire West
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 3 October, 2017
Date evidence capture began 
Tuesday, 3 October, 2017
Date evidence capture finished 
Tuesday, 3 October, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Communication between staff and patients
Decor
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Activities
Healthwatch reference number 
Rep-1685

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Memory
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Not Known
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.