Enter and view: the Oaks Care Home

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Summary of report content

Healthwatch Greenwich undertook an unannounced enter and view visit to the Oaks Care Home on 29 January 2020 as part of a programme of visiting local care homes.  They spoke to 2 members of staff and observed 15 residents.

Healthwatch Greenwich felt that the Oaks Care home provides a homely environment. Resident rooms are spacious and personalised. Staff are attentive and clearly know their residents well. Healthwatch Greenwich were pleased to see that most of the issues raised in their previous report have been addressed.

However, they found some corridors to be dimly lit, outdated décor, and inconsistent provision of contrasting handrails. The Care Home Manager is aware of the need for improvements to ensure the home meets the needs of its residents and plans are underway, including the increased provision of memory boxes, and a gardening project to increase the physicality of residents.

The report contains three recommendations about improving the dementia-friendliness of the home; improve the décor and hygiene of the home and improving the lounge.

The report contains a brief response from the provider.

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General details

Report title 
Enter and view: the Oaks Care Home
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Wednesday, 29 January, 2020
Date evidence capture finished 
Wednesday, 29 January, 2020
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.