Enter and view: Oakmeadow Community Care Centre

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Summary of report content

Healthwatch Halton gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Halton to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Halton visited Oakmeadow Community Care Centre on 04/12/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings informed the visiting team noted that Oakmeadow Community Care Centre was a warm welcoming and friendly environment, but is need of repainting as walls appeared jaded and scuffed. However, from speaking to residents this did not impact on the care provided by staff, as throughout the visit residents and day care service users appeared to be happy and well cared for. The report contains 3 recommendations which include to engage with Healthwatch Halton when any important health or social care issues arise for staff or residents and encourage staff members, residents and visitors to complete the Healthwatch Halton feedback forms. That before redecoration of the room in which Day Care Services are delivered, attendees are provided with the opportunity to contribute to the themes and colours to be used in the décor. That the Manager/ Deputy Manager visit Ward B12 at Warrington and Halton Hospital Trust to explore ideas for décor as Ward B12 is a specialised Dementia Unit that incorporates dementia friendly décor.

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General details

Report title 
Enter and view: Oakmeadow Community Care Centre
Local Healthwatch 
Healthwatch Halton
Date of publication 
Friday, 4 December, 2015
Date evidence capture began 
Friday, 4 December, 2015
Date evidence capture finished 
Friday, 4 December, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Decor
Healthwatch reference number 
Rep-6166

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.