Enter and view: Oak Vale Medical Centre

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Liverpool visited The Fiveways Medical Centre on 9th July 2013. The summary of findings of in relation to interviews with those that use the service, staff and observations. The findings inform OVMC is a modern well maintained building will highly motivated and welcoming staff. Signage specific to OVMC being located within the Fiveways centre is a matter requiring urgent attention. A very effective system of triage exists for the appointment system and this could be replicated across other centres after considering the evaluation due shortly. Patient access could be improved by a pedestrian crossing on Childwall Road. Location and number of disabled car park bays were satisfactory. The room temperature in treatment rooms was unacceptably high. Good engagement with patients and consultation on proposed changes. There was 6 recommendations within this report in relation to themes around access, triage and car parking.

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General details

Report title 
Enter and view: Oak Vale Medical Centre
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Tuesday, 9 July, 2013
Date evidence capture began 
Tuesday, 9 July, 2013
Date evidence capture finished 
Tuesday, 9 July, 2013
Type of report 
Enter and view
Key themes 
Car parking charges
Communication between staff and patients
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.