Enter and view: Oak Lodge Residential Home

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Summary of report content

Healthwatch Walsall conducted an Enter and View visit to Oak Lodge Residential Home in February 2019. The residential care home cares for 17 residents. During this visit, semi-structured interviews were carried out with residents, staff and visitors alongside observations. 

The report found that the home was clean but with dated furnishings. The staff had mixed roles in that they were carers and cleaners. There was no dedicated activities coordinator. Relatives reported that they were made to feel welcome and that the residents were given choices for various things such as bed time and snacks. The Enter and View representatives were told that residents were offered a choice of menu, set on a weekly basis. Generally, relatives were very happy with the care the resident had received.

A number of recommendations were made including that it is important that staff have access to management for leadership and direction. The unknown and ongoing absence of the manager should be addressed. A review of the provision of a dedicated Activities Co-ordinator, (even part time), to ensure sensory stimulation and engagement for all residents needs to be conducted.The home needs to offer choice of activities that can encompass individuals, some male residents may not wish to take part in nail and natter activities. Additionally, the home should consider activities that will mentally and physically engage residents including external visits when weather and conditions permit. It was suggested that staff should record and evidence activities. An individualised care approach should be adopted by staff so that they are aware of individual details of care plans and have opportunities to contribute and change them when needed. Finally, it was suggested that the infrastructure be updated to obtain better storage for staff and suitable staff areas.

The service provider did not send a response.

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General details

Report title 
Enter and view: Oak Lodge Residential Home
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Thursday, 11 April, 2019
Date evidence capture began 
Friday, 22 February, 2019
Date evidence capture finished 
Friday, 22 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.