Enter and view: Newton Hall Residential Home

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Summary of report content

Healthwatch Cheshire West conducted an unannounced enter and view visit at Newton Hall Residential Home which is owned by Springcare Ltd. It is an old building, which poses its own problems and had 32 service users in residence on the day of the visit. Initial impression from the large vestibule was that the interior of the home is rather careworn but the residents we saw were chatty, mobile and smiling demonstrating good interaction with Staff. Only 14 of the rooms are en-suite, though all have washing facilities. There were commodes present in the non en-suite rooms we saw. There are two shared rooms - neither of which was in use at the time of our visit. Rooms are small, though many had personal touches. The activities coordinator, is full time and manages a varied programme of outside visits to shopping or garden centres, local museums or other attractions (Delamere Forest is on their doorstep) as well as quizzes, board games, craft activities and baking. Recommendations Activities – wider range of activities and better advertisement of them. Also, cover for when the Activities Coordinator is away and better use of the mini bus. Weekly rather than monthly programs in resident‟s rooms. Decor – the whole house is in need of updated decor, especially the carpets in the lounges. One of the bathrooms needs a total refit. There is also a feel of untidiness which needs to be addressed – for example the plethora of small notices on the walls of the reception area. Office - The Manager deserves a better, more accessible office space where he can also conduct interviews and talk to relatives in private. Welcome desk - This needs to be made into a more professional reception area, with relevant notices clearly displayed including an area suitable for private conversations as the manager‟s office is not easily accessible. Security door buzzer – needs replacing as annoyingly noisy. Service provider response We always use any feedback to help the home move forward. I am now in the process of recruiting another Activities coordinator to enhance what we already have in place. I feel that your visit went well.

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General details

Report title 
Enter and view: Newton Hall Residential Home
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 6 May, 2015
Date evidence capture began 
Wednesday, 6 May, 2015
Date evidence capture finished 
Wednesday, 6 May, 2015
Type of report 
Enter and view
Key themes 
Quality of staffing
Quality of treatment
Support
Healthwatch reference number 
Rep-5280

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
7
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.