Enter and view: Newbridge Towers

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Summary of report content

Healthwatch Bath and North East Somerset visited Newbridge Towers on 11 July 2017. Healthwatch Bath and North East Somerset volunteer enter and view representatives were very impressed with the care at Newbridge Towers and appreciate that much of the exterior garden work is being planned to take place soon. Healthwatch have identified just a few areas at Newbridge Towers that could be improved: The covered area by the back door is tidied and an ashtray (bucket of sand) is available to make this a nicer space to sit; the garden shed could be utilised to extend activities and have some gardening activities; photos/ memory boxes could be added to residents’ doors to personalise the rooms.

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General details

Report title 
Enter and view: Newbridge Towers
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Tuesday, 11 July, 2017
Date evidence capture began 
Tuesday, 11 July, 2017
Date evidence capture finished 
Tuesday, 11 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of staffing
Healthwatch reference number 
Rep-1415

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All people over the age of 65
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.