Summary of report contentThis was an announced Enter and view visit to The New Dispensary GP surgery. Healthwatch made observations and comments about the condition of the building externally and the internal decoration. It also comments on enough disabled parking being available and ample street parking . The report comments on how efficiently the Accessible Information Standards is being practiced at the surgery. The remaining report shows the results of the questionnaire answered by the service users. 13 out of 29 people found the appointment booking system to be good while 23 found the opening hours to be good. The survey shows positive response about the hygiene/cleanliness but not that good about reaching the surgery by public transport. The GP at the surgery was commended with comments such as "Brilliant", "Good-they're my family" and "Very professional". The overall quality, care and treatment was rated good by 26 people. The recommendations made by the report included concerns raised by patients about the appointment booking system, keeping patients informed of delays, and ensuring the notice board is updated with latest information. The report does not include a response from the service provider.
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Enter and view: The New Dispensary
Date of publication
Thursday, 23 April, 2015
Date evidence capture began
Friday, 13 March, 2015
Date evidence capture finished
Friday, 13 March, 2015
Type of report
Enter and view
Building and facilities
Car parking access
Health and safety
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?