Enter and view: The New Dispensary

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Summary of report content

This was an announced Enter and view visit to The New Dispensary GP surgery. Healthwatch made observations and comments about the condition of the building externally and the internal decoration. It also comments on enough disabled parking being available and ample street parking . The report comments on how efficiently the Accessible Information Standards is being practiced at the surgery. The remaining report shows the results of the questionnaire answered by the service users. 13 out of 29 people found the appointment booking system to be good while 23 found the opening hours to be good. The survey shows positive response about the hygiene/cleanliness but not that good about reaching the surgery by public transport. The GP at the surgery was commended with comments such as "Brilliant", "Good-they're my family" and "Very professional". The overall quality, care and treatment was rated good by 26 people. The recommendations made by the report included concerns raised by patients about the appointment booking system, keeping patients informed of delays, and ensuring the notice board is updated with latest information. The report does not include a response from the service provider.

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General details

Report title 
Enter and view: The New Dispensary
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Thursday, 23 April, 2015
Date evidence capture began 
Friday, 13 March, 2015
Date evidence capture finished 
Friday, 13 March, 2015
Type of report 
Enter and view
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking access
Decor
Health and safety
Healthwatch reference number 
Rep-5227

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
29
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Not known
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.