Enter and view: New Bassett House

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Summary of report content

Healthwatch Derbyshire conducted an announced Enter and View visit to New Bassett House, a 40 bed Residential Care Home, on 14 February 2014. For the purpose of this visit, Healthwatch Derbyshire wanted to observe ‘What good looks like’ within a care home setting. New Bassett House was randomly selected, alongside 9 other Care Homes who had been awarded the Derbyshire County Council Bronze Dignity Award. The Authorised Representatives were told that family members are invited to regular case reviews, attended by staff and an agency representative. This is an opportunity for any issues or problems to be aired and resolved together and by personal negotiation. A family member visiting the home reported their feeling that the care their mother received was excellent. The site was free of hazards. The home was clean, well- kept, light and airy. Some residents were observed walking unaided without risk of trips. There was plenty of room for people with walking frames and wheelchairs. Evidence of dignity principles were seen in the way that shift patterns have been changed to allow residents to rise in a morning at a time of their choice and can participate in a ‘rolling breakfast’ whereby individual breakfasts will be prepared to order at a time convenient to the resident. Families and friends are encouraged to share a meal with their loved one occasionally and, apparently, this offer is frequently taken up and enjoyed. The report made three recommendations which included easing resident and family anxiety regarding the possible closure and cuts by updating people regularly and allowing discussion. There was no response from the provider to the recommendations within the report.

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General details

Report title 
Enter and view: New Bassett House
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Friday, 14 February, 2014
Date evidence capture began 
Friday, 14 February, 2014
Date evidence capture finished 
Friday, 14 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Service closure
Service delivery organisation and staffing
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.