Enter and view: Neuro Rehab Unit NRU Leicester General Hospital, Rutland

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Summary of report content

Four representatives of Healthwatch Rutland (HWR) and Healthwatch Leicester City revisited the unit following the recommendations of the last Enter and View visit in 2016. In 2014 a CQC report indicated structural problems at premises for this unit. The objectives of the visit were to observe how the unit operates, collect views of patients and staff, identify best practice and areas of concern. Views about the suitability of the temporary premises were sought also. The findings of the research were largely similar to what was recorded in the 2016 report. A number of Healthwatch recommendations focussed on the need to move back to unit to the original premises once the upgrade is complete. Leicester General Hospital NHS Trust responded to the recommendations acknowledging the areas of concern and indicating what has been implemented subsequent to the visit from the estates team and unit staff. Wider refurbishment plans were referenced too. New staff appointments were identified following the visit also.

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General details

Report title 
Enter and view: Neuro Rehab Unit NRU Leicester General Hospital, Rutland
Local Healthwatch 
Healthwatch Leicester
Date of publication 
Friday, 31 March, 2017
Date evidence capture began 
Friday, 31 March, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Health and safety
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Healthwatch Leicester City
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Occupational therapy

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.