Enter and view: Murdoch House Care Home

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Summary of report content

Healthwatch Slough gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Slough to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Slough visited Murdoch House Care Home on 16 December 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform that Murdoch House provides a good quality of care to its residents activity coordinator ensured that group social activities were provided; residents were able to exercise choice around attending various events. Nutrition is well maintained with direct support to those with eating and drinking difficulties is given. Healthwatch Slough felt that Murdoch House had a caring atmosphere which makes up for the lack of space. The report contains 2 recommendations whist there are 2 rooms with a shower and 1 one with a bath, Healthwatch Slough recommend Four Seasons consider upgrading more of the en-suites to include showering facilities. The Rose Street Pharmacy, Wokingham Medical Centre and Murdoch House, as an integrated team, examine the working practices in managing repeat medicines and supply and administrations.

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General details

Report title 
Enter and view: Murdoch House Care Home
Local Healthwatch 
Healthwatch Slough
Date of publication 
Wednesday, 16 December, 2015
Date evidence capture began 
Wednesday, 16 December, 2015
Date evidence capture finished 
Wednesday, 16 December, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Service delivery organisation and staffing
Healthwatch reference number 
Rep-6168

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Unannounced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.