Enter and view: Mosely Hospital, Juniper Centre - Rosemary Ward

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Summary of report content

Healthwatch Birmingham conducted an Enter and View visit to the Rosemary Ward of Mosely Hospital's Juniper Centre on 28 May 2014. The Juniper Centre was opened in 2010 and was purpose built and designed as a key component of the Trust’s Mental Health Service for Older People. The Rosemary Ward is an 18 bed acute ward for women with organic disorders. As part of the Mental Health Services for Older People (MHSOP) it takes patients from across Birmingham and Solihull. In addition it can admit patients diagnosed with Rare Dementias (previously referred to as Working Age Dementias) below the age of 65 years. The Enter and View Authorised Representatives found that the Ward was clean and well decorated, in a good state of repair with non-skid flooring. All the bedrooms are single and ensuite. The walls around the bedroom doors are painted a different colour and that colour is reproduced on the bedroom walls as a memory aid for patients. Patients’ names are on their bedroom doors along with that of their named nurse. There is also a photo of the named nurse with their name on a notice board in each bedroom. The visiting team reported that their overriding impression was of how much the staff were tuned into the patients. They were constantly alert to any signs of distress or agitation. They did not talk “around” people but directly to them, which could be difficult but often is more effective. It was observed that there always seemed to be staff available to check on people if they heard raised voices or if they had concerns about an individual. There was only one suggestion for improving the patient experience which was related to the small size of the dining room, especially when considering the number mobility aids that were used by patients. The provider response acknowledges the issue and advises of the mitigation in place to work around this.

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General details

Report title 
Enter and view: Mosely Hospital, Juniper Centre - Rosemary Ward
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Wednesday, 28 May, 2014
Date evidence capture began 
Wednesday, 28 May, 2014
Date evidence capture finished 
Wednesday, 28 May, 2014
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Decor
Discharge
Engagement
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5118

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Inpatient care
Psychiatry/mental health (hospital services)
Mental health services 
Mental health crisis service
Older peoples mental health community service

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Mental health condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Female
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Allied health care professionals
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.