Enter and view: Monument House

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Summary of report content

Healthwatch Wakefield conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Wakefield visited Monument House, on 20/03/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. A number of issues were raised by patients which is documented in the report; Standard of care, known estimated discharge dates, food/food times, Chiropodist, door locks and codes, fire exit upstairs/contractors and building supplies. The recommendations within the report informs staff to investigate the provision of chiropodist services for patients. Staff to liaise with the workmen in order to make them aware of their liabilities under Health and Safety legislation. It is suggested that consideration should be given to changing the code on the room where medication is kept so that only ‘approved professionals’ have access.

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General details

Report title 
Enter and view: Monument House
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Tuesday, 20 March, 2018
Date evidence capture began 
Tuesday, 20 March, 2018
Date evidence capture finished 
Tuesday, 20 March, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Continuing care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.