Enter and view: Minor Injury Units and Walk in Centre, Kingston Upon Hull

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Summary of report content

In May and June 2016 Healthwatch Kingston upon Hull completed a series of Enter and View Visits to two Minor Injury Units (MIU) and one Walk in Centre. Following each of the visits Healthwatch prepared an interim report, this report summaries results of findings from all 3 visits: • The Freedom Centre MIU - During the 2 visits, three patients completed the patient observation survey. All three patients expressed how difficult it was to get an appointment with their own GP, which was why they had presented at The Freedom Centre. The only negative mentioned was the sign displaying waiting times, which cited ninety minutes or two hours as the waiting time, even when it was not busy. • The Bransholme MIU, located within the purpose built Bransholme Health Centre. Nine patients completed the patient observation survey. A significant percentage of those spoken to explained that they attended the MIU owing to a lack of available appointments with their own GP. Some were even referred by their GP to the MIU. During each of the three E&V visits to the site, the MIU was not busy. No patient waited longer than forty-five minutes to be seen. The centre was advertising waiting times of significantly longer than that. All patients who completed the survey responded in a positive manner. There were no negative comments. • The Story Street Medical Practice and Walk-in Centre located at The Wilberforce Health Centre was visited twice by Healthwatch’s E&V team. Ten patients completed the patient observation survey. Most of those surveyed explained that they had attended the Walk-in centre because they could not get an appointment with their own GP. None of those surveyed offered any negative comments.

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General details

Report title 
Enter and view: Minor Injury Units and Walk in Centre, Kingston Upon Hull
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Wednesday, 2 August, 2017
Date evidence capture began 
Thursday, 5 May, 2016
Date evidence capture finished 
Monday, 6 June, 2016
Type of report 
Enter and view
Key themes 
Access
Car parking access
Service delivery organisation and staffing
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-6419

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments
Minor injuries unit
Radiography

Details about conditions and diseases

Types of disabilities 
No

Details of people who shared their views

Number of people who shared their views 
17
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.