Summary of report content
On the 18th March 2019, Healthwatch Halton conducted an enter and view visit at Millbrow Care Home from 2:30pm to 3:45pm.
They found that Millbrow Care Home offered residential and nursing care in a friendly and welcoming atmosphere. A variety of activities were available to residents throughout the week. Staff were found to be friendly and respectful towards residents and their visitors. The decoration within the home looked worn and in need of updating but was clean and uncluttered. Residents seemed content and well cared for. While visiting the home they noted good interaction between staff and residents. Several improvements have recently been introduced to the home including person centred stories for each of the residents.
The following recommendations were made: feedback any issues with Healthwatch Halton to ensure residents views can be shared with health services, to engage with the Healthwatch Halton Advocacy Hub to ensure residents can access
their services when needed, including Care Act Advocacy, to provide a welcome pack for residents and their families, to ensure all visitors sign the signing in book on arrival, to ensure the painting/decorating work which is scheduled for the communal areas is
carried out and to replace worn bedroom carpets with the same hard floor as the other bedrooms.
A service provider response was included, indicating several actions had been made as a result of the Healthwatch recommendations.