Enter and view: Millbrow Care Home

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Summary of report content

On the 18th March 2019, Healthwatch Halton conducted an enter and view visit at Millbrow Care Home from 2:30pm to 3:45pm. 

They found that Millbrow Care Home offered residential and nursing care in a friendly and welcoming atmosphere. A variety of activities were available to residents throughout the week. Staff were found to be friendly and respectful towards residents and their visitors. The decoration within the home looked worn and in need of updating but was clean and uncluttered. Residents seemed content and well cared for. While visiting the home they noted good interaction between staff and residents. Several improvements have recently been introduced to the home including person centred stories for each of the residents.

The following recommendations were made: feedback any issues with Healthwatch Halton to ensure residents views can be shared with health services, to engage with the Healthwatch Halton Advocacy Hub to ensure residents can access
their services when needed, including Care Act Advocacy, to provide a welcome pack for residents and their families, to ensure all visitors sign the signing in book on arrival, to ensure the painting/decorating work which is scheduled for the communal areas is
carried out and to replace worn bedroom carpets with the same hard floor as the other bedrooms.

A service provider response was included, indicating several actions had been made as a result of the Healthwatch recommendations. 

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General details

Report title 
Enter and view: Millbrow Care Home
Local Healthwatch 
Healthwatch Halton
Date of publication 
Monday, 18 March, 2019
Date evidence capture began 
Monday, 18 March, 2019
Date evidence capture finished 
Monday, 18 March, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.