Enter and view: The Mews Care Home

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Summary of report content

Healthwatch Rochdale conducted an announced Enter and View visit on 3rd June 2019 to The Mews Care Home. The representatives interviewed four members of staff, three residents and one family member alongside observations of the home.

The report found that staff members felt supported by their manager and that visitors regarded the manager as friendly and helpful. Residents and visitors reported that the care staff provided good care, while staff reported that they felt they had enough time to care for residents. Staff felt they knew the residents as individuals and the residents felt that the staff knew their likes and dislikes well. There was a range of activities available to residents including trips to the cinema. The activities co-ordinator was observed taking a resident out on an individual trip to a location of their choice. Mealtimes were calm and that residents were always offered a choice of food and where to eat. Residents are regularly visited by health professionals, including a dentist and an optician. The manager explained that the home celebrates all the different denominational celebrations and residents confirmed there was respect for their religion or culture in the home. Feedback from residents, staff and visitors was encouraged during regular meetings and suggestion boxes. The environment had been altered to be dementia-friendly, with signage and cutlery. 

Recommendations were made in the report and included that the home continue to research electronic care plan systems and continue to switch from paper to electronic care plans; share their skills and experience on providing individualised activities to allow other homes to learn from good practice; introduce a "you said, we did" board for feedback; and that the report be shared with family members to encourage them to contact Healthwatch Rochdale.

The service provider responded well to the report. 

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General details

Report title 
Enter and view: The Mews Care Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Friday, 19 July, 2019
Date evidence capture began 
Monday, 3 June, 2019
Date evidence capture finished 
Monday, 3 June, 2019
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Careplan
Activity Coordinator
Healthwatch reference number 
Rep-4672

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
8
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.