Summary of report contentHealthwatch Havering conducted an Enter and View visit to Meadowbanks Care Home, a residential care home with 40 beds, on the 14 December 2017. As this home offers only residential care, to people over 65 who are living with dementia or are physically frail, a registered nurse is not employed but a District Nurse visits when needed. Staff are fully trained in palliative care, which is tailored to each resident’s needs, and in resuscitation. The home’s has an assigned GP nearby, home visits are arranged for eye care, dentist, and physiotherapy when required. The chiropodist attends every six weeks. A hairdresser attends weekly and there was a dedicated salon for this purpose. The activities programme with numerous events (including contributions by a choir, local scouts, church, W.I. and Campion School), day trips and special occasions fully celebrated. There are about 20 visitors a day, along with regular visits by three PAT dogs, and Healthwatch Havering Authorised Representatives observed good rapport between residents and staff. Residents and relatives spoken to offered very positive comments about the staff and the care received. One negative observation was that there were a high number of falls with staff reporting, on average 7 per week. The one recommendation made following this visit was that consideration be given as to whether better arrangements for falls management are needed.
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Enter and view: Meadowbanks Care Home
Date of publication
Wednesday, 21 March, 2018
Date evidence capture began
Thursday, 14 December, 2017
Date evidence capture finished
Thursday, 14 December, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Care of the elderly
Community healthcare and nursing services
Types of long term conditions
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people over the age of 65
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?