Enter and view: Meadowbanks Care Home

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Summary of report content

Healthwatch Havering conducted an Enter and View visit to Meadowbanks Care Home, a residential care home with 40 beds, on the 14 December 2017. As this home offers only residential care, to people over 65 who are living with dementia or are physically frail, a registered nurse is not employed but a District Nurse visits when needed. Staff are fully trained in palliative care, which is tailored to each resident’s needs, and in resuscitation. The home’s has an assigned GP nearby, home visits are arranged for eye care, dentist, and physiotherapy when required. The chiropodist attends every six weeks. A hairdresser attends weekly and there was a dedicated salon for this purpose. The activities programme with numerous events (including contributions by a choir, local scouts, church, W.I. and Campion School), day trips and special occasions fully celebrated. There are about 20 visitors a day, along with regular visits by three PAT dogs, and Healthwatch Havering Authorised Representatives observed good rapport between residents and staff. Residents and relatives spoken to offered very positive comments about the staff and the care received. One negative observation was that there were a high number of falls with staff reporting, on average 7 per week. The one recommendation made following this visit was that consideration be given as to whether better arrangements for falls management are needed.

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General details

Report title 
Enter and view: Meadowbanks Care Home
Local Healthwatch 
Healthwatch Havering
Date of publication 
Wednesday, 21 March, 2018
Date evidence capture began 
Thursday, 14 December, 2017
Date evidence capture finished 
Thursday, 14 December, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Health protection
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Care of the elderly
Social care services 
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.