Enter and view: Meadowbank House, Bolton

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Summary of report content

Healthwatch Bolton conducted an announced Enter and View visit to Meadowbank House on 24 March 2015. The team conducted interviews with 5 staff members, 2 residents and 1 relative during their visit and their general observations from the home have been included in the report’s findings. The home’s environment was observed to be clean and well presented and the residents appeared clean and tidy. Residents reported that they were very happy with the quality of food. The report raised concerns over resident and staff interactions. The team noted that, during the visit, all residents were in bed or in their bedrooms and there was no evidence of staff interacting with residents positively. The team were informed by residents that they did not have varied activities to participate in and residents reported feelings of loneliness. In addition, the team found that the relatives were not aware of their relative’s care plan. Staff reported that they had access to additional training but felt that increased staff levels were required. Staff also raised concerns about dental care as none of the residents have access to dental check ups as they cannot get a dentist to the home. The report made three recommendations following the visit to the home. It suggests increased opportunities for building relationships between staff and residents, consideration to be given to provide a more appropriate mix of staff experience to balance familiar and unfamiliar faces for the residents, and to explore the issues residents raised about feelings of loneliness. The report did not include a response from the service provider.

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General details

Report title 
Enter and view: Meadowbank House, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Monday, 25 April, 2016
Date evidence capture began 
Tuesday, 24 March, 2015
Date evidence capture finished 
Tuesday, 24 March, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Careplan
Activity Coordinator
Healthwatch reference number 
Rep-5495

Methodology and approach

Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
8
Age group 
All
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.