Enter and View: Maternity Services at Eastbourne District General Hospital

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Summary of report content

Healthwatch East Sussex made an Enter and View visit to the Midwifery-led unit at Eastbourne District General Hospital in September 2018. Their aim was to revisit recommendations made in previous reviews from 2016 and build upon the conclusion's women had already shared with Healthwatch on what a ‘Gold Standard’ service looks like. They collected the experiences of women and their families about the services provided at the unit via surveys. The response provided overwhelmingly positive views about the standards of the facilities and the care received. Women also said they were satisfied with the service even when the birth hadn’t gone as planned and wanted to come back for care even when they were transferred to another hospital.

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General details

Report title 
Enter and View: Maternity Services at Eastbourne District General Hospital
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Friday, 28 September, 2018
Date evidence capture began 
Thursday, 13 September, 2018
Date evidence capture finished 
Saturday, 15 September, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Health and safety
Quality of care
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.