Enter and view: Marquis Court, Windsor House

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View visit to Windsor House, as there had been past concerns about the availability and quality of staff training, the arrangements for supported eating, and a lack of activities and social stimulation for residents, on 25 March 2014. The Authorised Representatives summarised their observations stating that Windsor House gives the impression of being well managed, residents appeared to be well cared for and that there were sufficient staff to meet their needs. A new Home Manager had been appointed but was unavailable for the Visit. The Assistant Manager delegated a Senior Care Assistant to assist the visiting team. The report states that some activities and social interactions are being provided for service users but the internal environment is in need of some refurbishment. The Healthwatch Staffordshire Authorised Representatives felt that the effectiveness of the visit was inhibited by the absence of the Home Manager, however this did not seem to change the observation that the residents were well cared for and happy at the Home, and that staff were capable and caring. The report made a recommendation that management arrangements in the absence of the Home Manager should be reviewed, however the Authorised Representatives indicated that an immediate follow up Visit does not seem to be necessary and is not recommended. There is no provider response included within the report.

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General details

Report title 
Enter and view: Marquis Court, Windsor House
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Tuesday, 25 March, 2014
Date evidence capture began 
Tuesday, 25 March, 2014
Date evidence capture finished 
Tuesday, 25 March, 2014
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-5091

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
4
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.