Enter and view: Marine view lodge

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Summary of report content

Healthwatch Wirral conducted an announced Enter and View visit to Marine View Lodge, a care home providing nursing care for up to 80 people.

The report found that care plans were regularly reviews and staff received mandatory training in core subjects. Residents are provided with snacks and drinks and intake is monitored by care staff. Marine View Lodge has a good relationship with visiting professionals who provide a range of services for the benefit of the residents. The home provides a full programme of activities for residents to enjoy. One resident spoke to the Healthwatch representatives and reported positive experiences of the home. 

Recommendations were made in this report and a response from the provider has not been received. 

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Report 
PDF icon 20200724_Wirral_E&V_Marine view lodge.pdf

General details

Report title 
Enter and view: Marine view lodge
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Friday, 24 July, 2020
Date evidence capture began 
Wednesday, 19 February, 2020
Date evidence capture finished 
Wednesday, 19 February, 2020
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Holistic support
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff training
Support
Healthwatch reference number 
Rep-7687

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home

Details of people who shared their views

Number of people who shared their views 
1
Age group 
All people over the age of 65
Gender 
Not known
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.