Enter and View: The Manor House

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Summary of report content

Healthwatch Wirral undertook an Enter and View visit to The Manor House Care Home on 15 June 2019. They spoke to staff, one resident and his relatives. Healthwatch Wirral found that the home gave the impression of a well-run caring establishment. Residents appeared very well looked after and were treated with dignity, respect and a friendly attitude. Staff appeared to work well together and to be carrying out their duties efficiently and in an organised manner. Relationships between the carers and senior staff appeared to be good. There were 6 recommendations. The report includes a response from the provider outlining the action they planned to take in response.

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Report 
PDF icon 20200305_Wirral_E&V The Manor House.pdf

General details

Report title 
Enter and View: The Manor House
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Thursday, 5 March, 2020
Date evidence capture began 
Saturday, 15 June, 2019
Date evidence capture finished 
Saturday, 15 June, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Holistic support
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 
Rep-5265

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.