Enter and View: Manchester Orthopaedic Centre, Trafford General Hospital

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Summary of report content

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General details

Report title 
Enter and View: Manchester Orthopaedic Centre, Trafford General Hospital
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Thursday, 8 March, 2018
Date evidence capture began 
Friday, 10 November, 2017
Date evidence capture finished 
Friday, 10 November, 2017
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Booking appointments
Cancellation
Communication between staff and patients
Continuity of care
Health promotion
Health protection
Information providing
Integration of services
Patient records
Quality of appointment
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-6776

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Orthopaedics
Outpatients

Details about conditions and diseases

Conditions or diseases 
Injuries, accidents and wounds
Musculosceletal conditions
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
26
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Allied health care professionals
Nurses
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.