Enter and View: Manchester Orthopaedic Centre, Trafford General HospitalDownload (PDF 758KB)
Summary of report contentHealthwatch Trafford conducted an announced Enter and View visit to the Manchester Orthopaedic Centre (Ward 21 and the Outpatient department), on 10 November 2017, to gather views of people using the service and identify examples of good practice demonstrated by the service. Manchester Orthopaedic Centre is a specialist orthopaedic centre, and is a partnership between Salford Royal and Central Manchester University Hospitals NHS Foundation Trust [now [MFT] Manchester University NHS Foundation Trust], staffed by consultants, nurses and other staff who specialise in orthopaedics. It provides planned day-case and in-patient surgery for patients in a purpose-built facility. Joint replacements including hips, elbows, knees, and shoulders are carried out at the centre and are supported by an extended therapy service which aims to see patients within 24 hours following treatment. This report is compiled of responses to staff and patient questionnaires devised by Healthwatch Trafford and the Matron of Surgery and of observations made by the Enter and View Authorised Representatives during the visit. Overall, the Enter and View team found that staff were pleasant, approachable and willing to share information on the services they provide. They observed good interaction between all members of staff working throughout the centre and patients spoken to appeared comfortable in their surroundings. In total, 84% of patients spoken to on the day rated their overall experience of the centre as good or very good. The biggest concern for patients was identified as the waiting times. Healthwatch Trafford made eight recommendations to the service, these mainly centred on better communication to patients about waiting times, patient information, and raising professional's (internal and external) knowledge and awareness of services and processes. The provider has provided a response to two of the recommendations regarding patient information. The report identifies a number of instances of good practice: the use of a computerised white screen on wards that is linked to nursing staff’s iPads with the up to date status of each patient; practical encouragement to patients’ in exercising self-help in relation to measurement of height, weight and BMI using freely, available equipment; involvement of Manchester Foundation Trust’s community dental services in supporting all patients to maintain good oral health to enhance positive health outcomes following surgery by reducing the risks of infection; and a new hospital initiative enabling some patients to have their pre-ops undertaken on the same day as their initial consultant appointment.
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Enter and View: Manchester Orthopaedic Centre, Trafford General Hospital
Date of publication
Thursday, 8 March, 2018
Date evidence capture began
Friday, 10 November, 2017
Date evidence capture finished
Friday, 10 November, 2017
Type of report
Enter and view
Communication between staff and patients
Continuity of care
Integration of services
Quality of appointment
Quality of care
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Conditions or diseases
Injuries, accidents and wounds
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Allied health care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?