Enter and view: Mallard Court Residential and Nursing Home

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Summary of report content

Healthwatch East Riding of Yorkshire conducted an Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs. Healthwatch East Riding of Yorkshire visited Mallard Court Residential and Nursing Home, on 17/02/2015. This large purpose-built home is situated on the outskirts of Bridlington. It is owned by Barchester Healthcare Ltd which has over 200 homes in the UK. There are 68 beds on two floors with one vacancy at the time of the visit. All but two rooms are en-suite and there are supplementary bathrooms and shower rooms. There are three double rooms. Two thirds of the residents have some form of dementia. Fifteen are mostly bedfast. Palliative care is provided. The summary of findings highlighted Mallard Court is providing a very good service to its very dependent residents. The large size of the home does increase the difficulty of providing really personalised care. Healthwatch East Riding of Yorkshire recommend that several different parts of the home could in time be given their own identity, care team and named leader, in conjunction with the present welcome efforts to enlarge background knowledge of individual residents. To provide antiseptic hand wipes for residents use before meals.

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General details

Report title 
Enter and view: Mallard Court Residential and Nursing Home
Local Healthwatch 
Healthwatch East Riding of Yorkshire
Date of publication 
Tuesday, 17 February, 2015
Date evidence capture began 
Tuesday, 17 February, 2015
Date evidence capture finished 
Tuesday, 17 February, 2015
Type of report 
Enter and view
Key themes 
Health and safety
Information providing
Healthwatch reference number 
Rep-6013

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.