Enter and view: Mahogany Care Home

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Summary of report content

Healthwatch Wigan and Leigh conducted an Enter and View visit to Mahogany Care Home in January 2019. Semi structured interviews and questionnaires were conducted with 14 staff members and 11 residents and 3 visitors and this feedback was supplemented by observations made by the Enter and View representatives. Observations included: there was a homely feel to the building and relevant information was clearly displayed; staff were friendly and positive when interacting with residents; there is a variety of activities offered to residents including external events, such as a dementia cafe; Residents reported that the home caters for their individual needs and were happy that they had individual choice regarding food and activities. Visitors reported that they were happy with the service and care provided at the home but did not feel involved in the planning of activities. Staff reported that they were happy working at the home with access to additional training. The recommendations to the service provider included that staff must monitor response times to call buzzers; actively inform families about the increased recruitment of permanent staff; and aim to actively involve families and visitors in planning activities provided by the home. The service provider responded positively and outlined an action plan that highlighted that the recommendations were already being addressed.

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General details

Report title 
Enter and view: Mahogany Care Home
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Monday, 4 March, 2019
Date evidence capture began 
Thursday, 31 January, 2019
Date evidence capture finished 
Thursday, 31 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.