Summary of report contentHealthwatch Wigan and Leigh conducted an Enter and View visit to Mahogany Care Home in January 2019. Semi structured interviews and questionnaires were conducted with 14 staff members and 11 residents and 3 visitors and this feedback was supplemented by observations made by the Enter and View representatives. Observations included: there was a homely feel to the building and relevant information was clearly displayed; staff were friendly and positive when interacting with residents; there is a variety of activities offered to residents including external events, such as a dementia cafe; Residents reported that the home caters for their individual needs and were happy that they had individual choice regarding food and activities. Visitors reported that they were happy with the service and care provided at the home but did not feel involved in the planning of activities. Staff reported that they were happy working at the home with access to additional training. The recommendations to the service provider included that staff must monitor response times to call buzzers; actively inform families about the increased recruitment of permanent staff; and aim to actively involve families and visitors in planning activities provided by the home. The service provider responded positively and outlined an action plan that highlighted that the recommendations were already being addressed.
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Enter and view: Mahogany Care Home
Date of publication
Monday, 4 March, 2019
Date evidence capture began
Thursday, 31 January, 2019
Date evidence capture finished
Thursday, 31 January, 2019
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)