Enter and view: Madeline McKenna Care Home, Widness

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Summary of report content

Healthwatch Halton conducted an Enter and View on Madeline McKenna Care Home, Widness , a council owned nursing home catering for 23 residents. The visit was conducted on 19th June 2018. It is a Care home with a 23 bed capacity. The visit was arranged as part of Healthwatch Halton’s enter and view schedule. Observation by the enter and view representatives reported that: In general the comments and observations were mainly positive with the residents giving positive feedback about the staff and facilities available. Healthwatch Halton made recommendations in the report. The recommendations were: Some residents expressed that they would like to have more activities taking place at the home. Suggest that the home looks at employing an activities coordinator. 2. When the home is next due to be redecorated, look to make it more dementia friendly by using appropriate colours on doors, walls and for furniture. 3. Keep Healthwatch Halton informed if the home has any further issues when using the ‘Red Bag’ scheme 4. Ensure that staff maintain the dignity and respect of residents by knocking on resident’s bedroom doors and/or bathroom doors prior to entry. A response was provided by Halton Borough Council.

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General details

Report title 
Enter and view: Madeline McKenna Care Home, Widness
Local Healthwatch 
Healthwatch Halton
Date of publication 
Tuesday, 19 June, 2018
Date evidence capture began 
Tuesday, 19 June, 2018
Date evidence capture finished 
Tuesday, 19 June, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services
Social care services 
Nursing care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.